Privacy Policy

Last Updated: September 2025

1. Who is responsible for your data?

The controller of your personal data under Swiss law is:

Five Guys Switzerland
Pastem SA
Place de la Gare 4
1003 Lausanne
[email protected]

2. What personal data do we collect?

  • Identification data: name, surname, date of birth (if provided).
  • Contact details: email address, telephone number, postal address.
  • Transaction data: payment information (processed securely by third-party providers), order history.
  • Website usage data: IP address, browser type, device information, cookies, and analytics.
  • Marketing preferences: consents and opt-outs.

3. How do we use your personal data?

  • To process and deliver your orders.
  • To manage reservations, promotions, or customer loyalty programs.
  • To respond to your inquiries and provide customer support.
  • To improve our websites, products, and services.
  • To send you marketing communications (only if you have consented).
  • To comply with our legal obligations under Swiss law.

4. Legal basis for processing

  • Contractual necessity: to fulfil orders and provide services.
  • Consent: for marketing or optional services.
  • Legitimate interests: improving services, preventing fraud.
  • Legal obligations: complying with accounting, tax, or regulatory requirements.

5. Sharing your personal data

  • Service providers (IT, payment processors, delivery partners).
  • Group companies within the Five Guys network where necessary for operations.
  • Authorities if legally required (e.g., tax or regulatory).
  • We do not sell or rent your personal data.

6. International transfers

  • If personal data is transferred outside Switzerland or the EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses approved by the EU/Swiss authorities).

7. How long do we keep your data?

  • We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by Swiss law (e.g., accounting records must be kept for 10 years).

8. Your rights

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data where legally permissible.
  • Object to or restrict processing of your data.
  • Withdraw consent for marketing at any time.
  • Contact: [email protected]

9. Cookies and website tracking

  • Our websites use cookies and similar technologies for functionality, analytics, and marketing. You can manage your cookie preferences through your browser settings or our cookie banner.

10. Data security

  • We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

11. Updates to this Privacy Policy

  • We may update this Privacy Policy from time to time. Changes will be published on this website with the updated “last updated” date.